ABSTRACT
In face of the COVID-19 pandemic, over 1.5 billion students were affected by the closure of school institutions in 191 countries worldwide (UNESCO, COVID-19), forcing educational institutions to migrate quickly to online and virtual teaching formats. This article aims to analyze the importance of Digital Information and Communication Technologies (DICT) in the teaching-learning process during the COVID-19 pandemic. This paper uses an analytical-interpretive method to provoke reflections that may help researchers, educators, tutors, and administrators to understand the challenges and technological innovations that were developed and experienced during this crisis, as well as implications for the future of remote synchronous delivery. In our analyses, it was observed that it is not enough to have access to the latest technological resources in order to have an effective online learning experience. It is necessary to provide opportunities to students and professors to develop a new learning path, using information and communication technologies that are gradually shifting from corporate environments to an educational context. © Springer Nature Switzerland AG 2021. All rights reserved.